High satisfaction: thank you survey respondents!

Survey Ratings At the end of 2008, in its 12th year of publication, The Permanente Journal (TPJ) conducted its fifth reader survey and found continued high satisfaction. Of the 2910 respondents—70% physicians, 15% clinicians, 11% nurses, 4% academics, researchers, leaders, managers—33% rated TPJ “excellent,” 49% “good,” 12% “average,” 4% “fair,” and 2% “poor.” Overall satisfaction was 94% (including “average” because respondents are comparing to other national medical journals, many with more focused specialty content). The response rate from each Kaiser Permanente (KP) Region was equivalent with 58% specialists and 42% primary care. In response to the question “In the last two years, do you feel the quality of the journal has improved, stayed the same or declined?,” 60% of those who responded said TPJ had “improved” or “significantly improved.” Another 22% who marked “stayed the same” rated the journal “excellent.” Ninety percent of 2696 respondents accessed TPJ in print, preferring to read the journal off-line or at home, though a common request was to receive an electronic Table of